Shipping and Return Policy

SHIPPING

All orders are shipped through Australia Post both within Australia and International.

All items are carefully packaged in a strong mailing box with plenty of tissue paper and bubble wrap to protect them.

Despatch is from the MidWest, Western Australia 6531

 

Within Australia

Regular shipping is 2 – 6 business days within Australia. However, regional areas may be longer. 

Express post is next business day delivery within the Express post network which covers 80% of Australian private addresses, business addresses, and Post Office boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and in some major centres. Outside metropolitan areas guaranteed service is to and from townships only. Post codes outside the next day delivery network are fastest possible delivery (this is still faster than regular in most cases, usually in 2 business days, but occasionally it can be 3).

 

International Delivery

International delivery is via Australia Post International standard delivery.

Please note we cannot deliver to post office boxes for International deliveries.

 

RETURNS

A refund cannot be given if you simply change your mind.

Items that are damaged in transit or on receipt are not the responsibility of MidWest Hatters.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@derbyhats.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@derbyhats.com.au and send your item to: 135 Whitehill Rd, Drummond Cove, WA, 6532, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 135 Whitehill Rd, Drummond Cove, WA, 6532, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.